Nat TaylorBlog, Product Management & Tinkering

Chewy Customer Service is Awesome

Published on . Updated on

After a very brief online chat,’s awesome customer service is going to replace my stolen dog food at no cost to me and I am very grateful.  So grateful, that I had this cartoon commissioned:
It’s probably missing a thought bubble with dollar signs, or something to indicate “dollar signs in the eyes,” but the image of a crook lugging home a 25-pound box expect to get expensive electronics or something, only to find out that it’s just dog food really cracked me up.

To the thief: you are a jerk and I hope you get caught.

To thank you for your awesome customer service!

After this experience, I’m thinking of offering a service where I fill patrons used shipping boxes with bricks, junk and garbage as decoys for thieves.

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