Comments on: I Fought Comcast and Almost Won

By: Chris George

Chris George — Wed, 29 Jan 2014 22:20:15 +0000

Comcast is now charging $5.00 monthly if you fail to enroll in Ecobill by Feb. 1.
Ironically, it won’t allow me to enroll without a “five digit PIN number” and despite repeat attempts, they have failed to mail me the PIN in the 5-8 day period promised. Ready to boot them, this is it.

By: Sean

Sean — Sat, 04 Jan 2014 18:20:08 +0000

In reply to Jonah Kirangi. That's the way to go, if you're lucky enough to have that option. I haven't met a person using a well-known ISP that doesn't have issues to complain about, or is upset about the service being provided.

By: Snow

Snow — Sat, 04 Jan 2014 17:05:33 +0000

I hear ya. Good luck trying to get them to turn off the public “Xfinity Hotspot” on the new router/modem ;) Took me a month.

By: Jonah Kirangi

Jonah Kirangi — Sat, 04 Jan 2014 08:59:49 +0000

…sigh… I’m glad I cut these guys out of my life. Small, local ISP with a symmetrical 100/100 connection for $60/month. Couldn’t be happier.

By: MattE

MattE — Sat, 04 Jan 2014 05:13:11 +0000

Comcast shut off my service after I refused to pay for a cable modem rental for 9 months. It seemed reasonable for me to not pay for it, seeing as I OWNED THE CABLE MODEM!

Two months later, a Comcast rep called me to tell me I was right. Imagine my shock.

By: Another Bostonian

Another Bostonian — Sat, 04 Jan 2014 04:39:37 +0000

I also experienced a similar pain. I never returned my cable box because I, um, lost it. So, Comcast charges me $80 for this valuable hardware when I cancelled service. For at least a year, I received a paper bill for $0.00 every month, and like you, I had to play customer service roulette to finally get through to someone who had access to the Other Database to Fix My Account.

By: Some random guy in Canada

Some random guy in Canada — Sat, 04 Jan 2014 04:00:00 +0000

Just today I received an email from Kumquat or Comcast or whatever they’re called. It was confirmation of an appointment for one “HARVEY, HARLAN” of PRINCE GEORGE, VA 23875-2025. Yeah, swing and miss. I live in Canada and have nothing to do with Xfinity or Imbecility or whatever they’re called.

If I were nasty, I’d use all the private information in the email to socially engineer some account changes and appointment chaos. But I’m not that naughty.

By: sajit

sajit — Sat, 04 Jan 2014 03:17:45 +0000

I soo hear your pain